Frequently Asked Questions

How do I create an account?

At the top right corner of the website there is a button that reads, “Log In”. From there you will be given the option to log in or register as a new user.

What payment methods do you accept?

We primarily take all of our payments through PayPal’s secure network. But we also are SSL Certified, so you can have a safe transaction using a major credit card. We accept Visa, MasterCard and American Express.

How do I keep up to date on new products and coupons?

Please follow us on Facebook, Instagram, Twitter or Join Our Newsletter. On the top left hand corner of the site is where you can sign up for our Newsletter with your e-mail address.

When will my order be processed?

Orders placed before 4pm EST will be processed the following business day. Orders placed after 4pm will be processed in two business days. We do not process orders on Saturday or Sunday.

What are your business hours?

We are in the office weekly: Monday thru Friday / 8:00am – 4:00pm EST

ToS & Privacy Policy

Read our Terms of Service and Privacy Policy.

Returns & Refunds

How do I return an Item?

Fill out our Return Request form at the bottom of this page. Make sure to have your order number available.

How many days do I have to return an item?

You have 14 calendar days to return an item from the date the package was received at the customer’s requested shipping address.

How do I know if I am eligible for a return?

To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging and you will need to provide a proof of purchase. All candy and other food items are nonrefundable if the seal on item is opened.

Do I need to have a proof of purchase or reciept?

Yes, please provide in the return a copy of your invoice which was emailed to you upon purchase. If you do not have a receipt please contact us at returns@boonesmill.store

When will I receive my refund?

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

How do I ship my return to Boone's Mill?

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

How do I contact you for a different return inquiry?

Any questions or inquiries for returns can be sent to returns@boonesmill.store